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Help Center

Frequently Asked Questions

Refunds and Returns

What is your policy concerning returns if something I buy is faulty?

What if there a goods missing from my order or the parcel has been tampered with

Do you offer refunds on sale goods?

How long is the guarantee on your products?


What payment methods can I use?

Can I use my debit card?

Could I send you a check in the post?

Is your website secure?


How long does it take for my purchase to be shipped?

When I buy more than one item,why are they not shipped together?

Do I have to pay customs duty?

Do I have to pay sales tax?

What happens if I do not receive my goods?

What if there a goods missing or damaged or the parcel has been tampered with?

What are your shipping costs?

Can I track my order?

Can I change my shipping address after I place my order?


How Can I Contact You?

Terms of Service

Where can I see your Terms of Service?

Privacy Statement

Do you have a copy of your Privacy Policy?

What happens to the information you collect about me?

General Questions

I saw a product I liked, but now it is sold out.